Service Coordinator

Job Category: Nursing
Job Type: Full Time
Job Location: Bartlett


Under the supervision of the Administrator this position will assist both the admissions and social service departments in accordance with current applicable Federal, State and local standards. The Service Coordinator assists residents and their families in achieving maximum potential through interventions, referrals, crisis intervention and counseling as well as other duties as needed.


The below statements are intended to describe the general nature and scope of the work being performed by this position.  This is not a complete listing of all responsibilities, duties and/or skills required; other duties may be assigned.  Reasonable accommodation may be made to enable individuals with disabilities to perform their essential duties.

  • Welcomes all new residents, families, and guests and provide support and initiate a trusting relationship.
  • Completes assigned MDS assessments and develops corresponding care plans. 
  • Collects information in order to formulate the Social History. 
  • Contributes as an integral member of the interdisciplinary team at the Care Plan Conference. 
  • Writes progress notes at least quarterly, and upon any interactions with residents or their family.
  • Initiates and participates in the written discharge plan which states the resident’s specific needs to be in facility and if the resident is expected to be able to function in a more independent setting.  
  • Provides support to residents who express the need to talk with an empathetic individual.
  • Contacts community agencies for the purpose of resident referral.
  • Attends and participates in weekly Medicare meetings as indicated by resident needs. 
  • Provides families with educational/support services, as required serving as Facilitator if necessary.
  • Assists residents and families with advanced directives, such as the POLST/DNR form, Healthcare power of attorney, or living will.
  • Participates in the post-acute network compliance.
  • Assists with hospice and palliative referrals. 
  • Back up includes checking portals for hospital referrals, taking inquiry calls, assigning rooms for new admits, verifying benefits and getting insurance authorization if required. 
  • Accept Inquiry calls- rotating weekend coverage with Admission Director
  • Develops and maintains positive working relationships with discharge planners, social workers, and physicians at referring hospitals.
  • Obtain clinical approval for admissions.
  • Complete follow-up calls for non-hospitalized referrals.
  • Review midnight census and update PCC
  • Enter admissions into PCC and be back up for Admissions Director in their absence 
  • Back up to Admissions Director includes checking portals for hospital referrals, taking inquiry calls, assigning rooms for new admits, verifying benefits and getting insurance authorization if required.
  • Will be included in the weekend MOD rotation 
  • Perform other duties as assigned.


  • Excellent phone and computer skills (knowledge of Word, Excel and PCC a plus).
  • Ability to lift up to 50 lbs 
  • To perform those functions, the employee must be able to talk, walk, hear, see, bend, kneel, stoop, lift the required pounds listed above, have manual dexterity in their hands, think clearly, make decisions calmly and accurately, communicate cogently with their co-workers and residents, and work there regular scheduled shifts with occasional overtime. 
  • Customer Service orientation 
  • Proficient in Microsoft Excel, Word and Outlook 
  • Minimum of (1) one year experience in a skilled healthcare environment and/or
  • Bachelor’s degree 

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